All orders returned MUST HAVE AN RA#(return authorization number) and
a copy of the invoice.
Items that are
returned without an RA# and a copy of the invoice will be handled at our discretion
and possibly refused and sent back to the customer.
You will have 30 days to request an RA# from the date you receive your order.
Once your RA# has been issued to you, you will have 15 days to get the items you
are returning back to us. After 15 days, the RA# is no longer valid. The return
will be refused and no credit will be issued.
NO EXCEPTIONS
-No returns on
used or installed parts. Items Must be returned in their original packaging and
new condition.
-No returns on gasket sets or manuals that have had the original plastic opened.
-No returns on Special Order Items or Whole Goods. For examples please see below.
-There is a 20% restocking fee on all returned items, 10% restocking fee if correct item is reordered
and no restocking fee
if it is our own shipping error.
-Shipping cost is the
customers responsibility for incorrect orders and warranty returns, unless it is our error.
-Refused or returned
shipments to any location other than Pat's Small Engine without permission from
Pat's Small Engine is subject to any fees and shipping charges associated with
the return.
Any item/s that are altered in any way will void warranty
and may not be returned for credit.
-If you need to return an item please Call us for proper item
return instructions.
Special order items and whole goods:
Items that are considered Special Order
(items that are not normally stocked) are non-returnable.
Special orders must be purchased prior to shipment. Cancelled special orders may
be subject to a restocking fee. If you are questioning
if you ordered the correct part and did not match the OEM part number and/or
Model number or if a item is a Special Order item, do not order it online
and call first. 763-413-1344 Monday-Friday 9am-5pm CST.
I hope you understand that Due to having to throw away
over $100,000 in bad inventory in the last year we have had to create a very
strict return policy.
Items that are considered Whole goods (engines,
transmissions, short blocks, mowers, trimmers, chainsaws, hydro pumps, gear
boxes, seat jacks, etc) are non-returnable.
Cancelled Whole Goods orders may
be subject to a restocking fee.
HOURS
OF OPERATION:
Mon - Fri: 9am - 5pm
If you need to call us please use the toll free number on your
sales order in the plastic sleeve on the outside of your package that you
received from us.
